Privacy Policy

Mobile-Tech Auto Care

Effective Date: April 17, 2026

Mobile-Tech Auto Care ("we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or use our customer portal. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

1. Information We Collect

We collect information in the following ways:

1.1 Information You Provide Directly

Name, email address, phone number, and mailing address
Vehicle information (make, model, year, VIN)
Service history and appointment details
Payment and billing information
Account credentials when you register for our customer portal
Messages or inquiries submitted through contact forms

1.2 Information Collected Automatically

When you visit our website, we and our service providers (including Wix, our website hosting platform) may automatically collect:

IP address and general location data
Browser type and operating system
Pages visited, time spent on pages, and referring URLs
Cookies and similar tracking technologies

1.3 Information from Third Parties

We may receive information about you from third-party partners, such as payment processors, or from publicly available sources, in order to supplement the information we hold.

2. How We Use Your Information

We use the information we collect for the following purposes:

To schedule, manage, and confirm automotive service appointments
To operate and maintain your customer portal account
To process payments and send billing communications
To respond to your questions, requests, and customer support inquiries
To send service reminders, promotional offers, and updates (you may opt out at any time)
To improve our website, services, and customer experience
To comply with legal obligations and enforce our terms
To detect, prevent, and address fraud or security issues

3. Customer Portal

Our website includes a customer portal that allows registered users to view service history, schedule appointments, and manage their account. To use the portal, you must create an account with a username and password.

You are responsible for maintaining the confidentiality of your login credentials and for any activity that occurs under your account. Please notify us immediately at the contact information below if you suspect unauthorized access.

We implement reasonable technical and organizational security measures to protect portal data; however, no method of transmission or storage over the internet is 100% secure.

4. Cookies and Tracking Technologies

Our website is hosted on the Wix platform, which uses cookies and similar technologies to operate and improve website functionality. Cookies are small data files placed on your device. We and Wix may use:

Essential cookies – required for the website and portal to function
Analytics cookies – to understand how visitors interact with our site
Marketing cookies – to deliver relevant advertisements (where applicable)

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality. For more information on Wix's data practices, please review the Wix Privacy Policy at wix.com/about/privacy.

5. Sharing of Your Information

We do not sell your personal information. We may share your information with:

Service providers – including Wix (hosting), payment processors, and scheduling tools, who assist us in operating our website and services
Legal authorities – when required by law, court order, or government request
Business transfers – in connection with a merger, acquisition, or sale of company assets
With your consent – for any other purpose with your explicit permission

All third-party service providers are contractually required to protect your information and use it only for the purposes we specify.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain your account, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymize it in accordance with our data retention practices.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Access – request a copy of the information we hold about you
Correction – request correction of inaccurate or incomplete data
Deletion – request deletion of your personal information, subject to certain exceptions
Opt-out – unsubscribe from marketing communications at any time using the link in our emails or by contacting us directly
Data portability – request a machine-readable copy of your data (where applicable)

California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt out of the sale of personal information. We do not sell personal information.

To exercise any of these rights, please contact us using the information in Section 11 below.

8. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information promptly.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we make material changes, we will update the "Effective Date" at the top of this page and, where appropriate, notify you by email or a prominent notice on our website. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Mobile-Tech Auto Care

687 Crestwood Pl

Escondido, CA 92026

Phone: (619) 333-6833

Email: service@mtacsd.com

Website: mtacsd.com